While passengers generally view an elevator as something that simply gets them from point A to point B, TK Elevator’s “The Elevator of Tomorrow: 4 Trends Personalizing the Rider Experience” report highlights how vertical mobility is taking a big leap forward in delivering customized experiences. From calling the elevator through a smartphone, using voice commands to select a destination as well as cloud-based predictive maintenance and two-way in-cabin communications in case of emergencies, the report spotlights four digital trends that enhance user experiences, help property managers run their buildings more efficiently and help developers future-proof commercial spaces.

“Digitally connected devices are already a critical part of every person’s daily life, and that type of user-friendly experience now applies to the elevators and escalators they rely on to safely transport them throughout buildings,” said Hyun Shin Cho, head of digital transformation at TK Elevator. “The modern elevator will be capable of adapting to different situations and individual needs, communicating with passengers and building managers, and helping us make better decisions — all of which is in alignment with our vision for buildings of the future.”

5G technology is propelling the Internet of Things (IoT) and connected experiences for people as they move through smart cities and buildings. It is also changing their perceptions and expectations of elevators. For instance, the same technology that is used to control the temperature, lighting or music from a smartphone is central to creating seamless, customized mobility solutions for buildings. Thanks to touchless mobile app technologies and Bluetooth- based proximity beacons, a digitally connected elevator — whether native or retrofitted — can recognize when users are nearby and be available to whisk them to their destination.

The modern elevator environment is also an extension of connected buildings. This is made possible by IoT devices and digitally based Software as a Service (SaaS) that securely connects data across multiple systems. These new digital elevators utilize Application Programming Interfaces (APIs) to deliver a contemporary user experience. For a passenger, this can translate to uncrowded lobbies, reduced waiting times and more energy-efficient mobility in the building.

Commercial building and property managers who invest in the technology and solutions will own the future, because the digital-first experiences they offer will give passengers control over all aspects of the elevator ride, make their properties safer and more secure, yield data insights to inform their decision-making and reduce their operations and maintenance costs.